Digital Leadership Summit: Telco-centric smart business networks for beyond connectivity
Transformation and emerging technologies, especially AI and 5G, shift the role of communication service providers (CSPs) beyond connectivity. Due to their connections with different vertical players, they will have the power to create new value propositions for themselves and their partners. In this summit we will discuss how CSP-centered ecosystems create value that will strengthen the digital economy and sustainable …
Digital Leadership Summit: From CSP to SSP: Journey to the cloud to become a superhero service provider
With the constantly emerging challenges from ‘villains’ out there, you need superhero capabilities for your BSS to win your customers’ hearts and stay ahead of the market. Whether you’re about to roll out your 5G network, waiting for an urgent functional requirement to launch, dealing with mounting internal pressure to improve operations and lower costs, or facing competition from an …
Digital Leadership Summit: Transforming the customer experience: Pragmatic steps in the journey (APAC)
Transforming customer experience to meet the demands of a digital world presents a myriad of business and technological challenges for communications service providers (CSPs), including understanding what’s involved in undertaking a transformation journey, creating scalable digital customer experiences and measuring impact. During this session, leaders from across the industry will dxiscuss the benefits of next-generation customer experience, what today’s customers …
Digital Leadership Summit: Transforming the customer experience: Pragmatic steps in the journey (MENA)
If you are interested in attending this event, please contact [email protected]. 15:00 – 15:10 CET Welcome & Introduction: Welcome to the workshop – overview of the day The changing nature of the customer Understanding how TM Forum’s Open Digital Architecture can help improve the delivery of your customer experience Aaron Richard Earl Boasman-Patel, Vice President, AI, Customer Experience & Data, TM …
Digital Leadership Summit: HUAWEI SmartCare® ‘CEM Elite Club’ Initiative – Enabling business growth by delivering superior, “5G ready” customer experiences
The superior customer experience is the core engine of corporate development, which can help to enhance brand value, customer loyalty, revenue etc. Opportunities and challenges coexist in the 5G era, CX will be particularly important. We hope to discuss how to manage and empower customer experience in 5G era with telecom operators, industry organizations, and partners to accelerate digital transformation …